Cannot delete artificial user with system admin rights

MartinCT June 9, 2014

Since last week a new user was created in our Jira called "Aha! Product Roadmaps". It seems to be a user created by an addon to to some interactions.

1. We haven't installed this addon!

2. We cannot work with Jira anymore because our lincensig pool is exhausted.

Unfortunately I cannot delete or deactivate the user because the system gave him automatically admin rights.

How could this happen and how can we solve this?

1 answer

0 votes
Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2014

Hi Martin,

I would contact Atlassian directly through https://support.atlassian.com

This seems to be something they should be able to fix for you as you are on OnDemand.

Best regards,

Peter

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