Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot create multiple sub-tasks for parent task

As a demand supporter,
I want to be able to use the existing feature to create multiple subtasks based on predefined templates. when I try to add the subtasks defined in predefined template  the button "create sub-tasks" doesn't do anything and the dialog box remains opened. Did 3 Retries. Only after I deleted the subtask of predefined template the other subtask has been created. As all of our team member encounter very often this bug, please advice. I would suggest to open a problem on this and analyse the logs.

1 answer

0 votes
Ismael Jimoh Community Leader Jun 20, 2021

Hi @Gobburu Aravind Koushik 

We cannot tell you here what the issue is as we do not knapp what you have configured with the predefined configuration.

You are already on the right-track on planning to check the logs because this will explain to you why the application behaves as it does. You can also check your browser console and network tabs to see if it can be a front end issue.

  1. Reproduce the issue,
  2. Check your logs noting the time your attempt to create a sub task fails,
  3. Generate a support zip of the server,
  4. View the logs (usually atlassian-jira.log) around the time you attempted to create the issue to see what actual went wrong.

If you are unsure of the meaning of the error you see, copy the error only here(please remove usernames, URLs and obfuscate the log as best as possible before pasting it here because it is a public forum).


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you