Please help me with this problem.
We have subscribed for 10 users and we been using for good 3months and all of a sudden this morning I was not able to create an issue. It is throwing me an error message saying that we have exceeeded our user limit and wont be able to create any new issues.
But for the fact I have not created any new users within last one month and been using it very regularly. But all of a sudden it is displaying that error message.
I have attached a screenshot, please help me with this as it is really vital for me
Earlier today we experienced an issue with licensing on your instances which has been preventing users from performing functions such as creating issues. We have identified the root cause of this problem, and are in the process of rolling out a fix. If you are still experiencing issues past 12:00 GMT, please create a ticket on https://support.atlassian.com/
Rambanam Prasad, thanks for the information.
As I said above that I had problem creating issue this morning, been using it with same number of users for almost 3 months and recently I have created one user and it was a month ago and I didnt had any problem with it.
All of a sudden just got this error.
As I know the number of active users is controlled in Application Access section. I have 9 users there.
In Users group there are more than 10, but why does it matter?
In Application Access I have 10 users.
In users group it is showing up 11 ( system administrator has been listed out extra). Within the above 10 users I am having admin access, but I am not sure about this extra system administrator.
We have the same problem as of this morning.
One more thing we noticed was in the
Application Access page. Here were 3 additional products named with the message: exceeded by 1 user (confluence, bamboo). We dont have the products and no users were checked.
Please fix this soon, our business is down because of this.
Same issue here - I also removed all the users from the users group. Even the users whichnever had Application Access and never logged in. They are only there because of an import test - is that a problem? Do I also have to delete every user which does not have access?
well I had system administrator extra profile under users and I am not sure whats the use of it. but it has been like that right from we started using JIRA all of a sudden we are experiencing this.
Even I have observed this.
We need an immediate fix on this as it is effectiving our business.
It is vital for me and the business as well.
We've had ~20 users for a long time (+12 months), but only 10 of those have had application access (we're on a 10 user license). Never been a problem.
Today it seems like the license counts towards users, not application accesses?
We have the same problem.
25 Users Licnese, 1 remaining free... Nothing to do with Users Group, all of them are according to the limits.
Everything was running fine till this morning that we started to get the next message error :
You will not be able to create new issues because the user limit for your JIRA instance has been exceeded, please contact your JIRA administrators.
We have checked our users accounts, as well as group users. Also we have reviewed technical documentation. Nothing to do.
Our JIRA licecense is for 25 users and it shows 1 remaining free.
What it shows also is ;
Check all/none: FECRU 6 exceeded
But we are unable to manage Fisheye users since it Is no longer showed in administation dashboard.
Please could you help us to fix this issue?
We have the same issue this morning. We have a 50 user licence. We still have 4 users to go. We revoke access when anyone leaves the company to keep within our licence.
We notice there was a release of on-demand at 1.39 am this morning (GMT). Has this got anything to do with the problem? See https://brighttalktech.jira.com/secure/admin/ViewUpgradeHistory.jspa
I will create a separate support issue as basically we have all ground to a halt here.
Same story. I found a WORKAROUND though:
Completely delete users until the total - sysadmin included - equals your license maximum (in our case 25).
I assume this is a bug in the current OnDemand instance because just lowering the Jira usage through the Application Access' admin page should do the trick.
PS: I also created a separate issue but same story as Kristofer Eriksson: not sure if it can be viewed: https://support.atlassian.com/browse/JST-73315
same problem here... i have 10 users in application access and i have unassigend atlassian sysadmin from group "users". everythign was running properly last working day, today we cannot add issues...
Seems to be a bug? can we get urgent hotfix?
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events