Cannot create a Jira OnDemand issue via Zendesk

Every time I attempt to create an issue in Zendesk, I get the error:

{"errorMessages":[],"errors":{"reporter":"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown."}}

I have given the Zendesk for JIRA user every permission I can.  When I use the Permission Helper for:

  • User: Zendesk for JIRA
  • Issue: Any issue
  • Permission: Modify Reporter

Everything checks out as green.  Same for permissions Administer Projects, Create Issues, Edit Issues, Assign Issues, etc.

Everything I have read so far is that this is caused by a permissions problem, but I don't know which permission I need to be altering if Modify Reporter is checking out.

2 answers

1 accepted

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Bruno Rosa Atlassian Team Mar 06, 2015

Markus, is the Reporter field on the "Create Issue" screen at all (on JIRA's side)? Please bear in mind that the REST API respects the way JIRA works on the front-end, so if users can't do something in the UI, REST won't let them either.

Hi Bruno - that was it. I really appreciate the response.

worked for me too, thank you

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Hello! I have the exact same problem.

On our "create issue" screen, however, the reporter field is present.




Did you check if in permissions scheme the "atlassian-addons-project-access" is granted to "Modify Reporter"?

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