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Cannot connect to the jira instance- error fetching projects

Ramya Gopal
Ramya Gopal September 30, 2019

Hi,

Tried to do Test Case Import. But we cannot connect to the jira instance. Using the user account. Getting error as " error Fetching projects" - Unexpected response code:401JIRA error.JPG

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 30, 2019

401 means "unauthorised", which usually means you have not got the right user credentials being sent by the tool you are connecting with.

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Ramya Gopal
Ramya Gopal September 30, 2019

Hi Nic,

Thanks for your reply. But we are giving the right credentials provided for the tool connection. Is there any other suggestions or setup required in the tool end. 

 

Thanks 

Ramya

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 1, 2019

There's not a lot more I can guess at.  I would like to see the full error message coming back, but a 401 usually is a simple "account credentials not valid at the other end"

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