Cannot connect to JIRA server with Python: No such file or directory while doing GET

[Przemyslaw Bak]

Hi all,

I am trying to connect to our internal JIRA server using some examples but have a problem. I am using the following code:

from jira import JIRA
from getpass import getpass
import sys
import http.client

def main():
    http.client.HTTPConnection.debuglevel=2
    http.client.HTTPResponse.debuglevel=2
    jira_options = {
        'server': 'https://jira.internal.server/',
        'verify': 'False'
    }

    try:
        jira = JIRA(options=jira_options, basic_auth=('user1', 'mypassword'))  # a username/password tuple
    except Exception as e:
        jira = None
        sys.exit(1)

    # Get the mutable application properties for this server (requires
    # jira-system-administrators permission)
    # props = jira.application_properties()

    # Find all issues reported by the admin
    issues = jira.search_issues('assignee=user1')

    # Find the top three projects containing issues reported by admin
    from collections import Counter
    top_three = Counter(
        [issue.fields.project.key for issue in issues]).most_common(3)


if __name__ == "__main__":
    main()

Below is failed result:

send: b'CONNECT jira.internal.server:443 HTTP/1.0\r\n'
send: b'\r\n'
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'headers': {'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'User-Agent': 'python-requests/2.7.0 CPython/3.5.0 Windows/7', 'X-Atlassian-Token': 'no-check', 'Accept': '*/*', 'Cache-Control': 'no-cache', 'Content-Type': 'application/json'}, 'params': None}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [1/3] in 10s. Err: [Errno 2] No such file or directory
send: b'CONNECT jira.internal.server:443 HTTP/1.0\r\n'
send: b'\r\n'
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'headers': {'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'User-Agent': 'python-requests/2.7.0 CPython/3.5.0 Windows/7', 'X-Atlassian-Token': 'no-check', 'Accept': '*/*', 'Cache-Control': 'no-cache', 'Content-Type': 'application/json'}, 'params': None}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [2/3] in 20s. Err: [Errno 2] No such file or directory
send: b'CONNECT jira.internal.server:443 HTTP/1.0\r\n'
send: b'\r\n'
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'headers': {'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'User-Agent': 'python-requests/2.7.0 CPython/3.5.0 Windows/7', 'X-Atlassian-Token': 'no-check', 'Accept': '*/*', 'Cache-Control': 'no-cache', 'Content-Type': 'application/json'}, 'params': None}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [3/3] in 30s. Err: [Errno 2] No such file or directory


Process finished with exit code 1

Does anybody know what is wrong with this code ?

[Deniz Oğuz]

It seems that part of your url ia wrong. Could you check communication between your script and JIRA using fiddler2(windows) or charles(mac). It will show you every detail so it is easier to see what ia wrong.

[Przemyslaw Bak]

Thanks @Deniz Oguz [The Starware] for your answer.

But when I run the following command:

curl -k https://jira.internal.server/rest/api/2/serverInfo

I get a correct answer in json format.

I haven't heard of fiddler2 at all. But after googling a bit and installing it I found the following:

      After the client received notice of the established CONNECT, it failed to send any data.

I am not familiar with it - what should I look for ?

[Przemyslaw Bak]

I have switched to Linux (more familiar for me platform) but still have the same error. This time I tried debugging:

Task 1
INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (1): jira.internal.server
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'params': None, 'headers': {'Accept': '*/*', 'User-Agent': 'python-requests/2.8.1', 'Content-Type': 'application/json', 'Cache-Control': 'no-cache', 'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'X-Atlassian-Token': 'no-check'}}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [1/3] in 10s. Err: [Errno 2] No such file or directory
INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (2): jira.internal.server
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'params': None, 'headers': {'Accept': '*/*', 'User-Agent': 'python-requests/2.8.1', 'Content-Type': 'application/json', 'Cache-Control': 'no-cache', 'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'X-Atlassian-Token': 'no-check'}}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [2/3] in 20s. Err: [Errno 2] No such file or directory
INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (3): jira.internal.server
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'params': None, 'headers': {'Accept': '*/*', 'User-Agent': 'python-requests/2.8.1', 'Content-Type': 'application/json', 'Cache-Control': 'no-cache', 'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'X-Atlassian-Token': 'no-check'}}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [3/3] in 30s. Err: [Errno 2] No such file or directory
INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (4): jira.internal.server
WARNING:root:[Errno 2] No such file or directory while doing GET https://jira.internal.server/rest/api/2/serverInfo [{'params': None, 'headers': {'Accept': '*/*', 'User-Agent': 'python-requests/2.8.1', 'Content-Type': 'application/json', 'Cache-Control': 'no-cache', 'Accept-Encoding': 'gzip, deflate', 'Connection': 'keep-alive', 'X-Atlassian-Token': 'no-check'}}]
WARNING:root:Got recoverable error from GET https://jira.internal.server/rest/api/2/serverInfo, will retry [4/3] in 40s. Err: [Errno 2] No such file or directory

Can anyone shed some light how can I debug it even further ?

[birong ye]

Could you access JIRA now, I have the same issue with you.

[Przemyslaw Bak]

It is working now. I made a few changes so not sure which one is the right one but one of the changes was in jira_options - previously I used the following code: jira_options = { 'server': 'https://jira.local.server/';, 'verify': 'False' } Now I am using: jira_options = { 'server': 'https://jira.local.server/';, 'verify': False } (no quotes around False). It sounds strange (I couldn't believe it is just that simple).

[Hai Phan]

Hi Przemyslaw Bak,

I met the same problem with you, but my JIRA server is not using https connection.

This problem happen randomly and I have no idea when it happen.

I also tried with python 3.6, but same with python 2.7.

One more thing, I never met this problem when I use python on Windows PC.

If you found anything can solve this problem, please share.

Thank you so much,

[Hai Phan]

Finally I found the root-cause.

The problem is Domain resolution response time. 

On Windows server, I put the correct DNS information (Primay and Secondary DNS), that's why when jira-client cannot receive DNS response from Primary DNS, it will query through Secondary DNS and get the response before timedout.

On Linux PC, I used only one primary DNS, and Secondary DNS is google DNS (8.8.8.8). that's why this issue just happened randomly (when primary DNS got highload)