I'm trying to add Resolve & Close Issue Operations to my Screen Scheme, but the "Associate an Issue Operation with a screen" button is greyed out (e.g. disabled). I was able to add "Create Issue", "Edit Issue" and "View Issue" in the past, but I can't add any more.
I'm looking at this documentation article https://confluence.atlassian.com/adminjiraserver071/associating-a-screen-with-an-issue-operation-802592588.html and it doesn't list any caveats why you can't click the button. Is it because I can't change which screen is displayed for a Close or Resolve operation?
No, it's because Close and Resolve are not "issue operations".
There are three issue operations
All the other changes you make to an issue are part of the workflow for it. While we talk about "close" and "resolve" as pretty standard actions, they're not universal. You can easily configure a workflow so that there is no such thing as close or resolve.
You can, and should, define the screen you want ("Screen" in JIRA-speak means nothing more than "a list of fields to show to a user when the do something"). Once that is right, go into your workflow, edit the close/resolve transitions (not operations, transitions) and tell them to use your screen.
Screens are simple in themselves, but used in ways that can be really confusing, even to long-in-the-tooth admins like me. I still find myself looking at the wrong one!
When you create a new transition, you can give it a screen (leaving that empty means a user clicks the button and the change of status just happens, with no fuss). Transition screens are used during the transitions, so I think the answer to your quesion is "yes" - you need to add the screen to the workflow.
I just want to expand on what Nic is saying: He's 100% right.
Screens are collections of Fields. Right? We all know that. Screens are used in two ways, by two features:
You can use screens in a Screen Scheme: This allows you to assign this Screen to one of three Operations:
You can also use screens in Workflows. When the user clicks a Transition button, a Screen can be displayed: You can assign these within the Workflow Editor.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG