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Cannot change personal settings

I cannot change personal settings. Any idea why this might be the case?

I've tried changing a variety settings on different browsers for multiple users and I'm aways getting this "Couldn't save your preferences" pop-up.


2 answers

1 accepted

1 vote
Answer accepted

Changing the timezone appears to have fixed it.

I think it must have been because we imported our users from a server instance and it added them in with the GMT timezone, which is not a selectable timezone on the cloud site at the moment.

Choosing any other timezone from the dropdown fixed the issue and let me edit all the personal settings.

Please try this:
 First select a language, then save, and afterwards you will be able to save changes in your personal settings.

Unfortunately that still causes the pop-up to appear and the changes do not save.


Please try this one:

The screenshot you posted looks different to my screen.

Just to confirm I am on jira cloud. Is there a different screen I should be looking at?

I'm accessing this screen by clicking here in the bottom left hand corner


yeah you are right.
Please just first change language and save, then try to change other things:
If it doesn't help please notify me, I will search different ways to resolve this problem.

Unfortunately changing the language still doesn't let me save the preferences. It doesn't seem to matter what language I try to set it to.


Here is the request the page is attempting to post. As you can see I am getting a 400 code response.


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