Cannot change personal settings

Louis_Ford November 25, 2019

I cannot change personal settings. Any idea why this might be the case?

I've tried changing a variety settings on different browsers for multiple users and I'm aways getting this "Couldn't save your preferences" pop-up.

image.png

2 answers

1 accepted

1 vote
Answer accepted
Louis_Ford November 27, 2019

Changing the timezone appears to have fixed it.

I think it must have been because we imported our users from a server instance and it added them in with the GMT timezone, which is not a selectable timezone on the cloud site at the moment.

Choosing any other timezone from the dropdown fixed the issue and let me edit all the personal settings.

0 votes
Jamil Rahimov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 25, 2019

@Louis_Ford 
Please try this:
 First select a language, then save, and afterwards you will be able to save changes in your personal settings.

Louis_Ford November 25, 2019

Unfortunately that still causes the pop-up to appear and the changes do not save.

image.png

Jamil Rahimov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 25, 2019

@Louis_Ford 
Please try this one:
1.png

Louis_Ford November 26, 2019

The screenshot you posted looks different to my screen.

Just to confirm I am on jira cloud. Is there a different screen I should be looking at?

I'm accessing this screen by clicking here in the bottom left hand corner

image.png

Jamil Rahimov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 26, 2019

@Louis_Ford 
yeah you are right.
Please just first change language and save, then try to change other things:
If it doesn't help please notify me, I will search different ways to resolve this problem.
1.png

Louis_Ford November 26, 2019

Unfortunately changing the language still doesn't let me save the preferences. It doesn't seem to matter what language I try to set it to.

image.png

Here is the request the page is attempting to post. As you can see I am getting a 400 code response.

image.png

Suggest an answer

Log in or Sign up to answer