Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot attach video (.mov) to ticket Edited


I have the same problem with a .mov file. Here some more informations:

1. Type of the project: Jira Software

2. Next-Gen project

3. Another user and I could add other video files with the same format .mov

4. Yes, its happening to all users

5. There is no way to add this file. Its 11,9MB and I changed to attachment size from 1GB to 2GB. 

6. For the console check, please take a look on the 2nd screenshot.


Bildschirmfoto 2021-05-12 um 11.29.03.pngBildschirmfoto 2021-05-12 um 11.42.16.png

1 answer

0 votes

Hello Robin,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I was able to replicate the same issue, but it was fixed by changing the attachment size. I tested with a 57Mb .mov file and it worked.

I found some errors on the logs from your site related to the attachments:

"level":"ERROR","message":"Could not upload attachment to Media Services"

Searching for similar cases, I found one where the issue was related to the company’s network.

If you are using a VPN, could you please try attaching this file out of the VPN? 

If the same issue happens, if possible, test using another network.

Please, take your time to test and let us know how it goes.

Kind regards,

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you