We have a user that is unable to attach a file to an issue. It says that the project cannot be found.
However, according to the Permission Helper, the user does have the necessary permissions.
That said, the user should only have permissions to Create Issues, Create Attachments, and Move Issues for the project. They can create the issue with attachments in another project with more permissions and then move it into this project while maintaining the attachments.
Ah, crossed comments, sorry!
Ok, the key of PROD rules out what I'd remembered (a numeric project key causes this problem), so a few more debugging questions
(Actually, the answer to the first one would give me a bit more to look at faster than you trying the other two)
Any suggestions? We don't want them to be able to see other issues.
Ah, no, that makes sense, you do need browse to be able to see the issue to which you want to attach it, so you must grant browse project to them.
To hide other issues, you usually use the issue security schemes (The reason I said "usually" is that if you want "reporter can only see their own reported issues", you can enable "reporter browse" to do that instead, it's far better than issue security)
looks like this issue have happened before:
It is still not resolved, I suggest you write in the existing bug and escalate.
There is a KB for a similar issue although not related to attachment and the solution seems to be to edit project key - see more details here:
Update the thread if you have success.
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