Are those other agents also assigned to the Service Desk Team role of the Service desk project where you are trying to assign them?
If that's not the case, that could be the answer to your problem. If they are, have a look at the permission scheme of your Service Desk project. The Service Desk Team role should be granted the assignable user permission.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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