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Cannot add new user Free Plan

Hello, I just signed up for Jira Service desk Free plan to try it out. 

I tried to add a new user and I am getting an error that says: "Could not add users, 'Something went wrong when adding users to your site' " 

I was under the impression that I could add 3 free users? 

Under manage licences it says I have:

"Jira Service Desk Agents 1 of 3 agents"

and 

"Jira Software Users 1 of 10 users"

Can I add users to the free plan?

1 answer

0 votes

Hello Matt,

Welcome to Atlassian Community

I see that you are the only user on the site, so the error shouldn't be related to the license and yes, you can add three licensed users for a free site.

We understand that this error is generic, so to get more information about what is causing this, please open the developer tools on your browser while adding a new user to check if it shows any other error.

Also, this error might be related to the default groups, so please check on Administration > Product access if the default groups were set.

Regards,
Angélica

Hello, 

Thanks for responding, I again tried to add a user and I saw this error in my browsers (chrome) console:

users:2 POST https://admin.atlassian.com/gateway/api/adminhub/um/site/16ed44be-b894-4163-9e1f-884a16287b4a/users/invite 400

 t.<computed>@users:2
 (anonymous)@tti-polyfill.0167f52…-4.js:1
 nrWrapper@users:2
 r@users:2
 fetch@tti-polyfill.0167f52…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 d@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 t@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 d@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 value@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 d@app.b84e1b2…-4.js:1
 value@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 a@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 Promise.then (async)  
 nrWrapper@users:2
 c@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 X@app.b84e1b2…-4.js:1
 value@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 l@app.b84e1b2…-4.js:1
 value@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 C@app.b84e1b2…-4.js:1
 value@app.b84e1b2…-4.js:1
 i.value@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 a@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 Promise.then (async)  
 nrWrapper@users:2
 c@app.b84e1b2…-4.js:1
 (anonymous)@app.b84e1b2…-4.js:1
 nrWrapper@users:2
 r@users:2
 yt@app.b84e1b2…-4.js:1
 inviteUsers@app.b84e1b2…-4.js:1
 F@vendors~app.61725c63…41507b6c33-4.js:147
 _@vendors~app.61725c63…41507b6c33-4.js:147
 a@vendors~app.61725c63…41507b6c33-4.js:147
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:147
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:147
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:147
 x@vendors~app.61725c63…41507b6c33-4.js:147
 k@vendors~app.61725c63…41507b6c33-4.js:147
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:155
 e@vendors~app.61725c63…41507b6c33-4.js:108
 value@vendors~app.61725c63…41507b6c33-4.js:108
 (anonymous)@vendors~app.61725c6…-4.js:61
 e@vendors~app.61725c63…41507b6c33-4.js:108
 value@vendors~app.61725c63…41507b6c33-4.js:108
 (anonymous)@vendors~app.61725c6…-4.js:93
 e@vendors~app.61725c63…41507b6c33-4.js:108
 value@vendors~app.61725c63…41507b6c33-4.js:108
 (anonymous)@vendors~app.61725c6…-4.js:93
 nrWrapper@users:2
 r@users:2
 (anonymous)@vendors~app.61725c6…-4.js:93
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:108
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:108
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:108
 nrWrapper@users:2
 r@users:2
 l@vendors~app.61725c63…41507b6c33-4.js:108
 e.mutate@vendors~app.61725c6…-4.js:93
 e.mutate@vendors~app.61725c6…-4.js:93
 r.mutate@vendors~app.61725c6…-4.js:21
 r.runMutation@vendors~app.61725c6…-4.js:21
 (anonymous)@site-users-page.eb4a…d48bf0e4b67d-4.js:1
 s@vendors~app.61725c6…-4.js:82
 (anonymous)@vendors~app.61725c6…-4.js:82
 e.<computed>@vendors~app.61725c6…-4.js:82
 (anonymous)@site-users-page.eb4a…d48bf0e4b67d-4.js:1
 nrWrapper@users:2
 r@users:2
 Z@site-users-page.eb4a…d48bf0e4b67d-4.js:1
 e.onSubmit@site-users-page.eb4a…d48bf0e4b67d-4.js:1
 (anonymous)@vendors~app.61725c6…-4.js:93
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:155
 f@vendors~app.61725c63…41507b6c33-4.js:155
 (anonymous)@vendors~app.61725c63…41507b6c33-4.js:155
 E@vendors~app.61725c63…41507b6c33-4.js:155
 j@vendors~app.61725c63…41507b6c33-4.js:155
    
    
    
    
    
    
    
    
    
    
    

 

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