Hello, I just signed up for Jira Service desk Free plan to try it out.
I tried to add a new user and I am getting an error that says: "Could not add users, 'Something went wrong when adding users to your site' "
I was under the impression that I could add 3 free users?
Under manage licences it says I have:
"Jira Service Desk Agents 1 of 3 agents"
and
"Jira Software Users 1 of 10 users"
Can I add users to the free plan?
Hello Matt,
Welcome to Atlassian Community
I see that you are the only user on the site, so the error shouldn't be related to the license and yes, you can add three licensed users for a free site.
We understand that this error is generic, so to get more information about what is causing this, please open the developer tools on your browser while adding a new user to check if it shows any other error.
Also, this error might be related to the default groups, so please check on Administration > Product access if the default groups were set.
Regards,
Angélica
Hello,
Thanks for responding, I again tried to add a user and I saw this error in my browsers (chrome) console:
users:2 POST https://admin.atlassian.com/gateway/api/adminhub/um/site/16ed44be-b894-4163-9e1f-884a16287b4a/users/invite 400
t.<computed> | @ | users:2 | |
(anonymous) | @ | tti-polyfill.0167f52…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
fetch | @ | tti-polyfill.0167f52…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
d | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
t | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
d | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
value | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
d | @ | app.b84e1b2…-4.js:1 | |
value | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
a | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
Promise.then (async) | |||
nrWrapper | @ | users:2 | |
c | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
X | @ | app.b84e1b2…-4.js:1 | |
value | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
l | @ | app.b84e1b2…-4.js:1 | |
value | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
C | @ | app.b84e1b2…-4.js:1 | |
value | @ | app.b84e1b2…-4.js:1 | |
i.value | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
a | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
Promise.then (async) | |||
nrWrapper | @ | users:2 | |
c | @ | app.b84e1b2…-4.js:1 | |
(anonymous) | @ | app.b84e1b2…-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
yt | @ | app.b84e1b2…-4.js:1 | |
inviteUsers | @ | app.b84e1b2…-4.js:1 | |
F | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
_ | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
a | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
x | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
k | @ | vendors~app.61725c63…41507b6c33-4.js:147 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:155 | |
e | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
value | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:61 | |
e | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
value | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:93 | |
e | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
value | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:93 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:93 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
l | @ | vendors~app.61725c63…41507b6c33-4.js:108 | |
e.mutate | @ | vendors~app.61725c6…-4.js:93 | |
e.mutate | @ | vendors~app.61725c6…-4.js:93 | |
r.mutate | @ | vendors~app.61725c6…-4.js:21 | |
r.runMutation | @ | vendors~app.61725c6…-4.js:21 | |
(anonymous) | @ | site-users-page.eb4a…d48bf0e4b67d-4.js:1 | |
s | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:82 | |
e.<computed> | @ | vendors~app.61725c6…-4.js:82 | |
(anonymous) | @ | site-users-page.eb4a…d48bf0e4b67d-4.js:1 | |
nrWrapper | @ | users:2 | |
r | @ | users:2 | |
Z | @ | site-users-page.eb4a…d48bf0e4b67d-4.js:1 | |
e.onSubmit | @ | site-users-page.eb4a…d48bf0e4b67d-4.js:1 | |
(anonymous) | @ | vendors~app.61725c6…-4.js:93 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:155 | |
f | @ | vendors~app.61725c63…41507b6c33-4.js:155 | |
(anonymous) | @ | vendors~app.61725c63…41507b6c33-4.js:155 | |
E | @ | vendors~app.61725c63…41507b6c33-4.js:155 | |
j | @ | vendors~app.61725c63…41507b6c33-4.js:155 | |
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