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Cannot access https://xxx.atlassian.net due to *.atlanssian.net certificate error

Hi, 

 

Cannot access  https://xxx.atlassian.net, show error for *.atlanssian.net certificate. 

Use tools to check the website, https://ssl-tools.net/webservers/, show error information with "Unknown Authority"

We cannot access our Jira and Confluence now.  Any Atlanssian error/mistake happened?  

Servers

Hostname / IP addressCertificatesProtocol  
xxx.atlassian.net
18.184.99.128
*.atlassian.net 
HSTS 
 almost 10 years
DANE 
 missing
PFS 
 supported
Heartbleed 
 not vulnerable
Weak ciphers
 not found
  • TLSv1.2
  • SSLv3
8 minutes ago
1 s
xxx.atlassian.net
18.184.99.129
*.atlassian.net 
HSTS 
 almost 10 years
DANE 
 missing
PFS 
 supported
Heartbleed 
 not vulnerable
Weak ciphers
 not found
  • TLSv1.2
  • SSLv3
8 minutes ago
1 s
xxx.atlassian.net
18.184.99.130
*.atlassian.net 
HSTS 
 almost 10 years
DANE 
 missing
PFS 
 supported
Heartbleed 
 not vulnerable
Weak ciphers
 not found
  • TLSv1.2
  • SSLv3
8 minutes ago
1 s

Certificates

First seen at: 6 minutes ago

CN=*.atlassian.net,O=Atlassian\, Inc.,L=San Francisco,ST=California,C=US

Certificate chain
  • *.atlassian.net
      • 364 days remaining
     
      • 2048 bit
     
    • sha256WithRSAEncryption
    •  Unknown Authority

      DigiCert TLS RSA SHA256 2020 CA1
Subject
Country (C)
  • US 
State (ST)
  • California
Locality (L)
  • San Francisco
Organization (O)
  • Atlassian, Inc.
Common Name (CN)
  • *.atlassian.net
Alternative Names
  • *.atlassian.net
  • atlassian.net

 

Thanks, 

Lora Yin

2 answers

0 votes
Michael Atlassian Team Dec 09, 2021

Hi Lora,

There were SSL/TLS errors on that day. It has since been resolved.

To check the statuses of Atlassian cloud products, please check this page Atlassian Status  and you can see current and past statuses.

Hope this helps!

On 2021-12-07 there was a big outage affecting Atlassian and the underlying AWS infrastructure .  This might be the cause.

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