Cannot Switch Authentication Method

We had a contract employee who had an account in our JIRA instance. It was using the JIRA Delegated Authentication Directory (we used Active Directory). When his contract expired, he was removed from all JIRA groups, and his LDAP account was deleted. In the meantime, we upgraded from 4.1 to 4.4. Now that he is back, I cannot change his directory from JIRA Internal Directory back to JIRA Delegated Authentication Directory.

What is the preferred method of doing this?

1 answer

I have encounter the situation like this before, my workaround is to go to the database directly and delete the user and then readd the user by Synching LDAP directories.

Hope this help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,838 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you