It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cann't create new issues


We are working on JIRA 5.2.8, on developers license. When I'm creating new issue type and afterwards try to create new issue with this Issue type it fails.

Thank You,


4 answers

1 accepted

0 votes
Answer accepted

The Issue was solved.

It was a matter of new issue configuration.

Thanks all who tryed to help me.


Hi Slava,

Which version of internet explorer are you using?

It might be this problem :

Do you also have this problem when using a different browser?

Best regards,



Thank You for a quick responce.

We are using IE8, and we can't try it on any other browser. I have disabled the compatibility mode, it doesn't helps.

Any Ideas?

Best Regards,


Does it only fail with this new issue type? Or does it fail with all new issues you want to create?

It fails with all new issue types, if I try to create new issue with exsistant issue type it works fine.

Are there any custom fields or screens for your new issue types? Maybe those are the problem. Did you do a full re index after creating those new issue types?

Re index was done after creating new custom fields and screens, still we had the same problem.


You can try with Fire fox?


Unfortunatly we can't work with othe browsers

Best regards,


0 votes
Richie Gee Atlassian Team Aug 12, 2013

Hi there,

You will need to clear the work directory, located normally under your tomcat/JIRA installation folder.

This is the caches built and it might be corrupted.


Perform a deletion on that and restart, you problem should be gone :)


Richie Gee Atlassian Team Aug 12, 2013

You will need to stop JIRA first, clear directory, and start JIRA again after clearing. It will rebuilt the content inside the directory.

Also take note, not to delete the folder, only delete the content inside the folder.

Hi Richie,

First of all Thank you for your replay.

I have performed your recomendation, but the problem remained :-(



Richie Gee Atlassian Team Aug 12, 2013

Just another quick test, can you try clearing the browser cache and see if this issue is resolved?

Reason behind, the error throw is javascript related error which will not be able to tracked from JIRA end unless it is a bug that is causing this at the first place which I do not recall coming accross such problem.

Also you can try accessing your JIRA without proxy and locally using the same browser see if you are able to load the page correctly?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

437 views 5 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you