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Can you work directly with Atlassian for Pricing/purchasing?

We currently work through a VAR for our Atlassian it possible to work directly with Atlassian or do you have to work through VARs (Value Added Resellers)? 



3 answers

0 votes
Jack Community Leader Jul 20, 2021

You can contact Atlassian Support with pricing questions. You can buy direct - Jira Align

You can but Atlassian provides better rates via resellers than direct. 

0 votes

For Align, you'll find Atlassian will want to help you prepare for and implement Align, and they'll mostly use trained partners to provide people to do that.  @Kit Friend and I were on the same partner training session...

That as a fun 9 days back when he had those strange physical work environments....

Probably ethical to flag that @Nic Brough _Adaptavist_ and I both work for resellers so take our advice with a pinch of salt BUT there's a key theory here - Atlassian relies on its ecosystem of partners to be able to scale support, expertise (and plugins!) - more than they could (easily at least) - hence why they're keen to support people going via a responsible partner (find one via The best discounts come via those that they believe will support you getting the most value from their tools (the Enterprise and Platinum ones). 

Thank you @Kit Friend That certainly makes sense. The question was asked so I thought I would pose it here and see what feedback I got. We are currently using partners.

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