We currently work through a VAR for our Atlassian products.....is it possible to work directly with Atlassian or do you have to work through VARs (Value Added Resellers)?
That as a fun 9 days back when he had those strange physical work environments....
Probably ethical to flag that @Nic Brough _Adaptavist_ and I both work for resellers so take our advice with a pinch of salt BUT there's a key theory here - Atlassian relies on its ecosystem of partners to be able to scale support, expertise (and plugins!) - more than they could (easily at least) - hence why they're keen to support people going via a responsible partner (find one via https://www.atlassian.com/partners). The best discounts come via those that they believe will support you getting the most value from their tools (the Enterprise and Platinum ones).
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