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Can you save a ticket without submitting it?

Is there a setting so the end user can log into the portal to start a ticket and save it without submitting it into the service desk?

3 answers

1 accepted

0 votes
Answer accepted

No, there's no draft facility.  I doubt there will ever be one for Service Desk - the point of the portal is that you just want to raise a request for something quickly and go back to real work

0 votes

Is there any place in JIRA that allows for drafts to be saved?

It has not changed in 6 years, no.

Thanks Nic, I didn't think the service desk part would have changed. But, we didn't know if there was another part in JIRA that gave that option. Thanks for your response.

Ok thank you!

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