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Is there a setting so the end user can log into the portal to start a ticket and save it without submitting it into the service desk?
No, there's no draft facility. I doubt there will ever be one for Service Desk - the point of the portal is that you just want to raise a request for something quickly and go back to real work
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Is there any place in JIRA that allows for drafts to be saved?
It has not changed in 6 years, no.
Thanks Nic, I didn't think the service desk part would have changed. But, we didn't know if there was another part in JIRA that gave that option. Thanks for your response.
Ok thank you!
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