You can achieve this with https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html
As stated:
A security level's members may consist of:
But I don't know if I would recommend using this for a Service Desk personally. But review if this can suit your requirements.
Yes this might work, except don't forget to test the portal view (the "view customer request" link). I hope this also respect the above permission settings.
image2017-3-13 10:49:31.png
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Who will assign the issue then if don't mind me asking? Look into applying issue security.
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