Can you restrict an agent to only see tickets assigned to them

Hi,

 

Is it possible to restrict an agent to only see tickets assigned to them?

Regards,

 

Gerry

3 answers

You can achieve this with https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

As stated:

A security level's members may consist of:

  • Individual users
  • Groups
  • Project roles
  • Issue roles such as 'Reporter', 'Project Lead', and 'Current Assignee'
  • 'Anyone' (eg. to allow anonymous access)
  • A (multi-)user or (multi-)group picker custom field.

But I don't know if I would recommend using this for a Service Desk personally. But review if this can suit your requirements.

Gerry Tan Atlassian Team Mar 12, 2017

Yes this might work, except don't forget to test the portal view (the "view customer request" link). I hope this also respect the above permission settings.

image2017-3-13 10:49:31.png

Who will assign the issue then if don't mind me asking? smile Look into applying issue security.

Hi Niclas,

The project admin will assign all tickets. 

Gerry

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