Can you restrict an agent to only see tickets assigned to them

Hi,

 

Is it possible to restrict an agent to only see tickets assigned to them?

Regards,

 

Gerry

3 answers

You can achieve this with https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

As stated:

A security level's members may consist of:

  • Individual users
  • Groups
  • Project roles
  • Issue roles such as 'Reporter', 'Project Lead', and 'Current Assignee'
  • 'Anyone' (eg. to allow anonymous access)
  • A (multi-)user or (multi-)group picker custom field.

But I don't know if I would recommend using this for a Service Desk personally. But review if this can suit your requirements.

Gerry Tan Atlassian Team Mar 12, 2017

Yes this might work, except don't forget to test the portal view (the "view customer request" link). I hope this also respect the above permission settings.

image2017-3-13 10:49:31.png

Who will assign the issue then if don't mind me asking? smile Look into applying issue security.

Hi Niclas,

The project admin will assign all tickets. 

Gerry

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot