Can you integrate jira help desk and confluence with Avg managed services?

I want to be able to move tickets back and forth and have requests go into jira

2 answers

This widget could not be displayed.

Hi, Adrian
To move tickets back and forth and have requests go into JIRA, I recommend you to try Customer Case. It fits perfectly to your purposes.
With this add-on you can create feedback/support forums based on your JIRA Cloud and then store users' ideas as JIRA tickets.
Try it. I think it helps you a lot.
https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

 

Best Regards,
Vadim Rutkevich 

This widget could not be displayed.

Hi Adrian,

you have to write a custom add-on for such integration. you can try to build it yourself or hire an Atlassian Expert company.

Here is how you start:
https://developer.atlassian.com/docs/getting-started

Cheers,

Peter T

 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

292 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you