To move tickets back and forth and have requests go into JIRA, I recommend you to try Customer Case. It fits perfectly to your purposes.
With this add-on you can create feedback/support forums based on your JIRA Cloud and then store users' ideas as JIRA tickets.
Try it. I think it helps you a lot.
you have to write a custom add-on for such integration. you can try to build it yourself or hire an Atlassian Expert company.
Here is how you start:
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs