Can you import a contact list to JIRA Service Desk?

We'd like to be able to associate a Contact to a service request so that it is easy to track who should be contacted for each request. Is it possible to import a list of Contacts to be accessed from Service Desk? Also is it possible to add a custom field to the Customer Portal Request in which we could enter/autocomplete the contact for whom the request is being created?

We don't want to create a JIRA user for each one of these contacts, as they won't actually be using Service Desk.

Thanks for your help!

1 answer

Hi Laura,

If you're using JIRA Service Desk on Cloud, we've created an add-on which might solve this problem for you. The add-on allows you to create Companies and Contacts and associate them to an issue. When you've opened the issue, you can use autocomplete or a dropdown to choose the contact you want to associate the issue with.

Additionally, you can store information about the contact in the add-on and view all issues that are associated to the contact in one list. You don't have to create JIRA users to associate them, which saves you a lot of trouble. 

Unfortunately, we don't have the option to import contacts yet. But creating a contact is as simple as typing a name.

You can find the add-on here: 
If you have any questions or need any help to set things up, let me know!

I saw some people found our add-on through this question, so I thought I would give a small update. Many things have changed and the add-on has grown a lot. One interesting change regarding this question is that it is now possible to import companies and contacts.

You can find more information in the documentation:

For me something is missing, we should be able to directly enter the company and/or contact in the create issue screen, which is not possible.
You have to create the ticket, then open it to enter those informaiton. 

You're right Thomas, that is a bit of a hassle. But we are working on a solution that will allow you to enter the company and contact on issue creation. We are currently waiting for Atlassian to release a few necessary elements and then we will update this part of the add-on.

If you would like me to send you an update once we have updated the add-on, you can either send me an email at or open an issue in our Service Desk:

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