We'd like to be able to associate a Contact to a service request so that it is easy to track who should be contacted for each request. Is it possible to import a list of Contacts to be accessed from Service Desk? Also is it possible to add a custom field to the Customer Portal Request in which we could enter/autocomplete the contact for whom the request is being created?
We don't want to create a JIRA user for each one of these contacts, as they won't actually be using Service Desk.
Thanks for your help!
If you're using JIRA Service Desk on Cloud, we've created an add-on which might solve this problem for you. The add-on allows you to create Companies and Contacts and associate them to an issue. When you've opened the issue, you can use autocomplete or a dropdown to choose the contact you want to associate the issue with.
Additionally, you can store information about the contact in the add-on and view all issues that are associated to the contact in one list. You don't have to create JIRA users to associate them, which saves you a lot of trouble.
Unfortunately, we don't have the option to import contacts yet. But creating a contact is as simple as typing a name.
You can find the add-on here: https://marketplace.atlassian.com/plugins/nl.avisi.jira.plugins.relations-for-jira
If you have any questions or need any help to set things up, let me know!
I saw some people found our add-on through this question, so I thought I would give a small update. Many things have changed and the add-on has grown a lot. One interesting change regarding this question is that it is now possible to import companies and contacts.
You can find more information in the documentation: http://addons.avisi.com/relations-for-jira/documentation/
You're right Thomas, that is a bit of a hassle. But we are working on a solution that will allow you to enter the company and contact on issue creation. We are currently waiting for Atlassian to release a few necessary elements and then we will update this part of the add-on.
If you would like me to send you an update once we have updated the add-on, you can either send me an email at firstname.lastname@example.org or open an issue in our Service Desk: https://avisi-support.atlassian.net/servicedesk/customer/portal/10.
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