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Can you customize search on Service Desk?

Lacey McDonnell
Lacey McDonnell January 11, 2016

Trying to get Service Desk to conform to more standard customer-facing service desks. Any ideas? Working on trial cloud version right now and I really want to get my company on board with this tool - this is the last piece of the puzzle to put into place.

 

DESIRED:

Desired_Search_Template.png

 

Woefully limited JIRA search, that doesn't even work for "request type" dropdown:

Limited_JIRA_Service_Desk.png

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Steven F Behnke
Steven F Behnke
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January 11, 2016

This isn't possible. I think the feature request is this one: https://jira.atlassian.com/browse/JSD-1663

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