Can you customize search on Service Desk?

Trying to get Service Desk to conform to more standard customer-facing service desks. Any ideas? Working on trial cloud version right now and I really want to get my company on board with this tool - this is the last piece of the puzzle to put into place.





Woefully limited JIRA search, that doesn't even work for "request type" dropdown:


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Steven Behnke Community Champion Jan 11, 2016

This isn't possible. I think the feature request is this one:

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