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Can you create an email notification that goes to only agents listed on a specific issue?

For internal comments only, we would like to set up a notification to send an email to only licensed service desk users (not customers) that are listed on that specific issue as request participants. Is this possible? 

[public comments go to all customers and agents listed on the issue]


Using Automation for Jira here is what I have so far:


When: Issue commented

Rule is run when a comment is added to an issue.


If: compare two values

{{issue.comments.last.internal}} equals true


Then: Send Email (But only to licensed service desk users listed on this issue as a participant)

1 answer

0 votes
Liam Green Community Leader Nov 26, 2020

Hi @Kyle 

What issue are you having with the above?

Thanks, Liam

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