Can you create a task for Jira Software users from Jira Service Desk

We are new to the Service Desk portion of Jira, but would like to know if it is possible to assign a task to Jira Software licensed engineers to add to their queue? Otherwise, what is best practice for collaboration between the two systems. 

1 answer

1 accepted

0 votes
Accepted answer

Hi Greg,

I'm assuming you do not want to give application access for Service Desk to the JIRA Software user.  In order to assign a user a case in Service Desk they will need to have Application access so in light of that could you move the issue to a Software Project and back when you're done?

Another suggestion can be found in this post by Steven Behnke.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

886 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you