We are new to the Service Desk portion of Jira, but would like to know if it is possible to assign a task to Jira Software licensed engineers to add to their queue? Otherwise, what is best practice for collaboration between the two systems.
I'm assuming you do not want to give application access for Service Desk to the JIRA Software user. In order to assign a user a case in Service Desk they will need to have Application access so in light of that could you move the issue to a Software Project and back when you're done?
Another suggestion can be found in this post by Steven Behnke.
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