Can you assign queues to certain agents

This question is in reference to Atlassian Documentation: Setting up queues for your team

Can you assign queues to a team of agents and then notify the team when a ticket is assign to the queue?

Thanks,

Scott

1 answer

1 accepted

0 vote

There is no way to assign a queue to a team but you can work on notifications. You can create a filter for the same query used in the queue and then subscribe that filter to your team (group or project role). Would that work?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

289 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you