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Can you add request participants using the description box?

While submitting a service desk request, can I add a request participant by mentioning them in the description box using the "@" symbol?

 

For example, here is my request:

Access Request

Summary: I need login access.

Description: I spoke with @Al, he confirmed I need access to this system.

 

Is there a way to configure Jira Service Desk so Al is automatically be added as a request participant?

1 answer

1 accepted

2 votes
Answer accepted
Deleted user Jan 06, 2019

Hi @Al Gresto,

It is not currently possible though there is request for it:

https://jira.atlassian.com/plugins/servlet/mobile#issue/JSDCLOUD-288

Please vote and comment with your use case on it. 

Hope this helps 

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