It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can you add request participants using the description box?

While submitting a service desk request, can I add a request participant by mentioning them in the description box using the "@" symbol?


For example, here is my request:

Access Request

Summary: I need login access.

Description: I spoke with @Al, he confirmed I need access to this system.


Is there a way to configure Jira Service Desk so Al is automatically be added as a request participant?

1 answer

1 accepted

2 votes
Answer accepted
Deleted user Jan 06, 2019

Hi @Al Gresto,

It is not currently possible though there is request for it:

Please vote and comment with your use case on it. 

Hope this helps 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Portfolio for Jira

Program managers, we need your help! We want to learn about how you plan work for a team of teams

Hi community members, My name is Erika and I’m a product manager at Atlassian. We’re currently investigating how teams are planning work at the program level. We understand that every team in a tea...

145 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you