Can we somehow increase the results of a subscription past 200 results?

[Jimmy Rufo]

I am tasked with determining a trend of backlogged open support tickets over time for my team. This requires me to determine daily how many open tickets are in my team's queue. I built a filter with subscription to get this done, but the results are always over 200, so it doesn't work for my needs. How can I get the limit increased, or is there another way for me to determine a daily open ticket backlog?

[Jimmy Rufo · Accepted solution]

I use pie charts for other parts of reporting, but it doesn't work for the above use case. I am having someone run a report directly out of the JIRA database to get the desired outcome. Thanks though.

[Jimmy Rufo]

I use pie charts for other parts of reporting, but it doesn't work for the above use case. I am having someone run a report directly out of the JIRA database to get the desired outcome. Thanks though.

[Justin Alex Paramanandan]

Hi Jimmy,

At the moment, the subscription filter will only allow 200 results returned per filter subscription (as mentioned here). I believe that this has been done to ensure that there's no significant load in the instance to produce a larger resultset than 200 (but maybe I'm wrong).

The solution I'll be proposing is not the official solution to the subscription method, but rather a way to ensure that you can generate a proper reporting outlook for your projects. What you can do is to create a pie chart report to use this filter to give you a general overview of the open issues for the support tickets. It's not a complete one, but I reckon it may work for you?