I have received a request from management, they want me to set-up a calendar for all service desk agents so, they would get alarm notification for issues near the due date.
Sometimes they get issues raised in Feb. which could only be worked on in June/July for those requests they are asking to set a notification on a JIRA request for follow up later. Is there any solution to this?
I think a good solution for your need is to create a filter for the issue
An example : issuetype = "Task" and Status in ("Open", "In Progress") and duedate >= -6d
Save filter and then subscribe the user to this filter :
@Quentin Bellégo [Valiantys]
Thank you for you help.
But I am still finding it difficult to apply for each issue.
I have a list of issues created this month on different dates and their due dates are different as well say,
Date Created Due date
issue A Feb. 2nd June 15th
issue B Feb 5th July 1st
issue C Feb 9th July 9th
and they want me to do something where an assignee can receive an alert/alarm/notification something a week or 5 days prior to the due date, so they won't forget to work on the issue because of long gap.
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