Can we seperate email issues from other issues?


In Jira is there any way to seperate email issues from other issues. We have a client requirement to sperate the issues created via email from manauly created issues.

Thank you


1 answer

An obvious but not necessarily elegant way to do this is to set your email handler to create tickets in a project specifically for emailed issues.

Another more refined way might be to set the email handler to create tickets in the same project as your manually created ones, but to use a custom issue type (say "Emailed Requests") for the emailed ones. You can set your handler to create issues with that specific issue type.

Thank you Randall for your response. The issue for us is that we may need to change the issue type into bug or enhancement later which will remove the tracking.

is there any way in the email handler where we can specify a component name like "Emailed requests"?

Appreciate your support


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot