Can we send encrypted Passwords



we have the Problem some Users forgot Passwords in some Software Programs. We will send this Passwords now in Clear-Text in a Ticket. How we can send it encrypted? Any Plugin or a other Idea?


Thanks for your Help.

4 answers

1 accepted

1 vote
Accepted answer

While running over SSL all your traffic will be encrypted, but i am assuming you want it encrypted on disk (i.e encrypted in the database)? This is not possible in JIRA today, every comment or text added to an issue in Jira/JIRA service desk is stored unencrypted.

The Problem is we have a IT-Security Admin the will send all Encrypted. Now we send a Zip-File with Password Txt included. Thats a Time-Killer.


Maybe this can be the Solution? Thanks for helping.

0 votes
Jack Brickey Community Champion Oct 20, 2016

Looking at that plugin, if i'm reading it correctly, the user (customer) would need access to JSD to view the field decrypted. If all customers of JSD that you wish to support for password management have access then it may work and certainly worth a try. As long as you are using server version of course. 

With that said, I'm unsure JIRA is the best solution here. I would opt for encrypted email or other 3rd-party tool. 

We have this same problem - we often want to attach sensitive information to a JIRA ticket.

We are an Atlassian Solution Partner and we've just released something that might help.  It's called Team Secrets and it protects sensitive file attachments in JIRA with end-to-end encryption for attachment uploads and 2 factor verification for downloads.

Please try it out and let us know what you think!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

599 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you