Can we revert a license back?

Hi

I upgraded our Service desk license but now it says

"This JIRA Service Desk license isn't compatible with the current version of JIRA Service Desk. To use this license you need to upgrade to JIRA 6.3.5 and JIRA Service Desk 2.0. To learn more, see theFAQ."

Could we please revert the license back to the previous one?

I don't have the previous license anymore as I pasted the new one over it, would appreciate help with this.

Thanks

1 answer

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Timothy Chin Community Champion Oct 31, 2016

You should be able to find your license from your my.atlassian.com. If not, you will have to restore from a backup.

Thanks for answering, it isn't the latest license for the service desk but a previous one, are previous licenses stored?

Also presumably for a backup we'd lose everything after that point?

Timothy Chin Community Champion Nov 02, 2016

Also presumably for a backup we'd lose everything after that point?

Yup. So make your decisions quick and fast.

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