Can we resolve an issue via email?
I belive this plugin will resolve an issue via email.
https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui
It does, using JEMH Directives that are specific to one of several format-specific Field Processors, you can drive any standard field in an issue, and manipulate workflow, for example:
Subject based:
subject: some subject text #workflow="resolve issue"
At Prefix (body):
@workflow=resolve issue
It also possible to make this even simpler with user definable shortcuts to these Directives, through JEMH Aliases, so an alias of: resolve = workflow=resolve issue will allow:
Subject based:
subject: some subject text #resolve
At Prefix (body):
@resolve
Easy!
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I don't believe the email interface included allows executing transitions, which are normally done to resolve an issue. You may be able to write a listener to update the resolution field and transition the issue.
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Hello Srinivas!
You mean just change the status of an issue?
You can configure to use your e-mail subject to change a status of an issue just like this dude did it:
https://answers.atlassian.com/questions/34622/how-to-add-issue-status-and-issue-resolution-to-email-subject-line-in-jira
And here's the updated documentation for e-mail customization!
https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content
Any problems, just ask!
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