While logged in as an Admin, I used to be able to change the name on the user accounts that I've created. This allowed us to label our service desk agents with the label of 'Agent - xx'. In the last couple of weeks, it seems this feature has disappeared, as it is now grayed out and no longer editable.
We are now stuck with some users that are named 'Agent - xx' and not actually an agent, and others with no agent in their name. This helped us to easily differentiate the permissions and actions that users are capable of, without opening each individual account.
Please reinstate this feature!
The only way to do this to disable Atlassian account and/or G suite. But be aware, if you do this you will have a hard time with your users about changing passwords and what is my username...
Atlassian account - documentation in case you have any doubt of the impact it has on your instance.
Hope it helps.
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