Can we open a ticket in JIRA from an existing one ? Any plugin for this ?

I want to open a ticket in Jira which is automatically triggered when I click on a tab in the existing Jira ticket. ?

2 answers

1 accepted

You can do that by cloning the existing JIRA ticket, you can take a look at this documentation:

https://confluence.atlassian.com/display/AOD/Cloning+an+Issue

The scenario which i have is that we need to create a ticket which of different project say, XYZ and the existing is project ABC. And both are using different workflows. Like if we can have a plugin and we have one more option in 'more action' that create a related issue and that will show the list of all other project and you can create the new issue from there

One option is to clone the issue to the same project then move it to the other project

Thanks for your answer ... I also want to know if there is any plugin which peform both the actions on one click ?

Yes there are plenty of them in Atlassian Marketplace such as this one: https://marketplace.atlassian.com/plugins/com.ideotechnologies.jira.plugins.clone-and-move-jira-plugin

Bear in mind if you are using Atlassian OnDemand is not possible to install any plugins, that can be only possible if you have JIRA Standalone

0 votes
Ahmad Danial Atlassian Team Oct 23, 2012

Hey there, Nikhil.

As of now, you can only do this using the Support Tool plugin:

https://marketplace.atlassian.com/plugins/com.atlassian.support.stp

To cater for the requirement that you seeking for, you might need some customisation and the Atlassian Experts might be the best point of contact when it comes to this if you don't have the resources to do so.

http://www.atlassian.com/resources/experts/?tab=find-an-expert

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,000 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot