On the customer portal when I click on request a page opens up with 4 fields.
The filter doesn't provide us the right information.
I opened a request and since it has "Waiting for Customer" Status, it doesn't come on my open request list. It comes only when I select "Any issues"
Hope y question makes sense
I think you're seeing a few different issues here.
The first place I'd look to try and unravel what's going on is to navigate the service desk, then Settings -> Request Types. In there, you should see whatever request types have been set up.
Then, under Actions, click Edit Fields. There you should be able to see any custom fields that have been set up, and modify if needed.
As for the Waiting for Customer issue, check out the Workflow Statuses tab on that same page. I'm thinking that the statuses that are shown to the customer differ from the ones in the project's workflow, which is a possible reason why you're not seeing the open tickets.
Hopefully that helps!
Hello Community 🤗 I’m Nikhil, a Product Manager on the Jira Cloud team working on performance improvements. Performance is an ongoing journey and we continue to invest heavily in it. We under...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events