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Can we link two tickets of two different projects together?

I want to link the incident and problem tickets of two different projects, and close both those tickets through auto rule.
Is this possible?

1 answer

0 votes
Benjamin Community Leader Jul 19, 2021

Hi @Ruhi Tanwar 

This is possible as long as the automated user has permission to close the tickets. Also, the workflow must allow it. If there are condition, validators, or a status that stands between the current status and close status...the auto-rule will likely break.

 

Hope this helps

Hi Benjamin, 

Auto-Rule created is not working.
Please suggest.
Auto Rule.PNG

Benjamin Community Leader Jul 20, 2021

Hi @Ruhi Tanwar ,

 

Should check the audit log to see what may be preventing the change. 

 

-Ben

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