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Can we link two tickets of two different projects together?

Ruhi Tanwar
Ruhi Tanwar July 19, 2021

I want to link the incident and problem tickets of two different projects, and close both those tickets through auto rule.
Is this possible?

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Benjamin
Benjamin
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July 19, 2021

Hi @Ruhi Tanwar 

This is possible as long as the automated user has permission to close the tickets. Also, the workflow must allow it. If there are condition, validators, or a status that stands between the current status and close status...the auto-rule will likely break.

 

Hope this helps

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Ruhi Tanwar
Ruhi Tanwar July 20, 2021

Hi Benjamin, 

Auto-Rule created is not working.
Please suggest.
Auto Rule.PNG

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Benjamin
Benjamin
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 20, 2021

Hi @Ruhi Tanwar ,

 

Should check the audit log to see what may be preventing the change. 

 

-Ben

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