The use case is that I am managing a service desk project for new arrivals requests, when a manager fill the form for a new arrival to the company, it wreates automatically a jira ticket with a unique reference of course. Now, I am installing jira service desk for the Micro team wh take in charge all hardware forniture to this new arrival. In the form filled at a first step, it has been given all hardware needed, what I need is to create a jira service desk ticket to another project "Hardware Management" but I need to link it with the reference of new arrival ticket so I can take it as a reference.
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