You'll need to define a useful KPI (or set thereof) and then monitor it to see if it meets them. Latest version of Server has an extended range of JMX functions you might find useful.
Thanks for your answer. Actually I am asking for the Service Availability of the Jira tool itself. I am not trying to track the KPIs that I am using ( I am already doing that )
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I'm afraid I don't understand. You already asked that, and I told you that you'll need to work out what KPIs you want from it and then monitor it.
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Sorry if I could not be clear. Let me try to make it more clear with an example :
For ex: Atlassian can say to a company that if you use Jira, it will be available %99 and 24*7*365 etc. How much downtime or planned outage do they expect ? (if any)
Please let me know if it is still not clear.
Thanks.
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No, there's no way they can say that. They have no control over the servers or configuration that company who has installed Jira are using. It's up to you to determine that on your hardware.
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