Can we implement SLAs in Jira withoout using Jira Service desk?

Can we implement SLAs(time management) in JIRA without using JIRA Service Desk?

3 answers

Aditya,

Yes you can. SLA is nothing but a field that show the time elapsed. You can always create a scripted field using Script Runner plugin to auto calculate a field.

The JIRA Service Desk offers creating more SLAs easily and there are reports that help team take better decisions, but if you just want to have a field that displays the time between two events, then you can do it without JIRA Service Desk too.

-Ravi

Actually SLA is a bit more complex if you have to allow for frozen mode, changing the SLA and applying it to active issues, searching on breached/non breached.

I've been working with a customer who is writing their own SLA add-on and it's not as straightforward as it seems

Hi,

You can also use SLA PowerBox add-on to implement SLA in JIRA Core, Software or even Service Desk (if your requirements cannot be achieved with standard JIRA SD SLA).

 

Robert

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot