Can we have guest users to report issues on OnDemand?

[Milton]

We would like to have guest users reporting problems with the products we have on AOD. Is that Possible?

[JohnA · Accepted solution]

Hi Milton,

This isn't currently possible, but one solution is to configure issue creation from email, as this will allow guest users to create issues by mailing their problem to a mialbox that JIRA periodically scans and creates a JIRA issue out of each of the emails in the mailbox. You can read about configuring issue creation from email here: https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email

All the best,
John

[Abel Braaksma _admin_]

The Issue Collector has the same problem as creating issues with mail: the issue is created with the sender, but only when the sender is a recognized Jira user and/or when you configure it in such a way that the user is automatically created (which goes towards your license).

In other words: guest-users are not possible.

[JamieW]

Unless I'm mistaken this may be what you're looking for:

https://confluence.atlassian.com/display/AOD/Using+the+Issue+Collector

This allows your web site visitors to give you feedback and have that feedback appear as an issue in a specific JIRA project. I attached ours to a project specifically for this feedback and then any feature requests that get adopted are moved to the appropriate project and enter that project's workflow.