Can we have guest users to report issues on OnDemand?

We would like to have guest users reporting problems with the products we have on AOD. Is that Possible?

3 answers

1 accepted

Hi Milton,

This isn't currently possible, but one solution is to configure issue creation from email, as this will allow guest users to create issues by mailing their problem to a mialbox that JIRA periodically scans and creates a JIRA issue out of each of the emails in the mailbox. You can read about configuring issue creation from email here:

All the best,

Unless I'm mistaken this may be what you're looking for:

This allows your web site visitors to give you feedback and have that feedback appear as an issue in a specific JIRA project. I attached ours to a project specifically for this feedback and then any feature requests that get adopted are moved to the appropriate project and enter that project's workflow.

The Issue Collector has the same problem as creating issues with mail: the issue is created with the sender, but only when the sender is a recognized Jira user and/or when you configure it in such a way that the user is automatically created (which goes towards your license).

In other words: guest-users are not possible.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,783 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot