Is the following achievable in JIRA?
(1) enable a specific project to ingest email requests from a specific email address (i.e., firstname.lastname@example.org) and convert them into tickets
(2) once a request is emailed and ingested, JIRA sends an automated email response to the requestor – ideally with a ticket #.
I know this is a function of JIRA Service Desk, but can it be done with JIRA?
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