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Can we enable a JIRA project to ingest email requests, convert them into tickets and send an automated email response to the requestor?

Jamie Escoto
Jamie Escoto August 20, 2015

Is the following achievable in JIRA?

(1) enable a specific project to ingest email requests from a specific email address (i.e., helpdesk@fox.com) and convert them into tickets

(2) once a request is emailed and ingested, JIRA sends an automated email response to the requestor – ideally with a ticket #.

I know this is a function of JIRA Service Desk, but can it be done with JIRA?

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GabrielleJ
GabrielleJ
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August 20, 2015

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

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