• Community
  • Products
  • Jira
  • Questions
  • Can we enable a JIRA project to ingest email requests, convert them into tickets and send an automated email response to the requestor?

Can we enable a JIRA project to ingest email requests, convert them into tickets and send an automated email response to the requestor?

Is the following achievable in JIRA?

(1) enable a specific project to ingest email requests from a specific email address (i.e., helpdesk@fox.com) and convert them into tickets

(2) once a request is emailed and ingested, JIRA sends an automated email response to the requestor – ideally with a ticket #.

I know this is a function of JIRA Service Desk, but can it be done with JIRA?

1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,672 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you