Hi, whenever a user updates a ticket, it seconds a notification that contains all the original attachments attached in the case. Such as someone making a comment, it'll send a notification that someone made a comment along with all the original attachments. Our customers are asking if there is any way to disable receiving the attachments. They want just the notification but not with all the attachments.
Are they updating via email or through the web site? If they update the issue by responding to an email notification then the entire contents of the email (attachments included) will be added to the issue as a comment. That means that each comment will include the original issue and all subsequent comments.
They are updating through the website only.
I just got verification from the users. They actually get two different emails whenever somebody comments on the case. They first get an email with attachments. Even though nobody uploaded attachments in the case. The attachments can't be open. Then they get a second email that says somebody commented on the case. So we want to figure out how to get rid of the first email with attachments.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot