Hi, whenever a user updates a ticket, it seconds a notification that contains all the original attachments attached in the case. Such as someone making a comment, it'll send a notification that someone made a comment along with all the original attachments. Our customers are asking if there is any way to disable receiving the attachments. They want just the notification but not with all the attachments.
Are they updating via email or through the web site? If they update the issue by responding to an email notification then the entire contents of the email (attachments included) will be added to the issue as a comment. That means that each comment will include the original issue and all subsequent comments.
They are updating through the website only.
I just got verification from the users. They actually get two different emails whenever somebody comments on the case. They first get an email with attachments. Even though nobody uploaded attachments in the case. The attachments can't be open. Then they get a second email that says somebody commented on the case. So we want to figure out how to get rid of the first email with attachments.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs