Can we create an automation which can display status name with SLA time?

shivani shirguppi May 9, 2024

Can we create an automation which can display status name with SLA time?

For example:  from “Open” Status to “Keyword Suggestion” the SLA is 9 hours (1 working day), now as soon as the request is created, the fields should show “Open – SLA 1 working day”.

 

Please help with steps of Automation and smart value to use.

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