Some issues will not be assigned the fix version. Hence when we want to search such issues we use the JQL as "fixVersion is EMPTY" . Can this by any ways changed from Empty to Not Planned? Since this is not a custom field we wont get the edit field value so is there by any other way we can change it? Or is it that we need to change the JIRA source code?
Ugh, no. "field is empty" is a standard JQL phrase and really does mean "field is empty". To change it, you'll have to hack the JQL language to make one specific field understand that a different phrase means one thing.
If you really do decide to do this, then PLEASE do not remove the "is empty" from the field, the vast majority of your users understand perfectly well how "is empty" works and you'll cause more problems if you stop it working for a field. It's safer to just add "not planned" as a form of alias when the search detects "fixversion ..."
That's the way I would approach it, yes. A script that could pick up a user entering "not planned" and think "ahah, they mean fixversion = empty". That wouldn't affect any of the core behaviour, you wouldn't need to hack anything, just write a plugin to provide it, and "fixversion = empty" will still work properly.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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