We are trying to build a custom support process in JIRA and looking some guidance about how we can auto close bulk resolved state issues after a fixed period of time (like 48 hours).
Is that something possible via:
- JIRA Service desk?
- Script runner (custom coding)?
- or any other safe method?
Atlassian use "Jelly" to do this on their support site - it's used to send out reminder emails when people haven't updated issues for a while, and then eventually close them if there's still no response. It's not diffcult to adjust it to close issues nd other stuff.
You can use JIRA Command Line Interface (CLI) and your favoriate job scheduler or Bamboo to run this once a day.
--action runFromIssueList --search "status=resolved and resolutiondate < -48h" --common "--action progressIssue --issue @issue@ --step \"Close Issue\" "
You may need to use ""Close Issue"" instead of \"Close Issue\" on some systems.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs