We are trying to build a custom support process in JIRA and looking some guidance about how we can auto close bulk resolved state issues after a fixed period of time (like 48 hours).
Is that something possible via:
- JIRA Service desk?
- Script runner (custom coding)?
- or any other safe method?
Atlassian use "Jelly" to do this on their support site - it's used to send out reminder emails when people haven't updated issues for a while, and then eventually close them if there's still no response. It's not diffcult to adjust it to close issues nd other stuff.
You can use JIRA Command Line Interface (CLI) and your favoriate job scheduler or Bamboo to run this once a day.
--action runFromIssueList --search "status=resolved and resolutiondate < -48h" --common "--action progressIssue --issue @issue@ --step \"Close Issue\" "
You may need to use ""Close Issue"" instead of \"Close Issue\" on some systems.
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