Can we allow specific customer accounts raise specific issue types?

[Maristella Botsi]

For example, a customer account to be able to raise an issue of type Request and another customer account to be able to raise an issue of type Defect. If yes, how is this configuration possible?

[Brant Schroeder · Accepted solution]

@Maristella Botsi 

The only way you could do this is by having a service desk that only customers that would submit requests could access and have another service desk where only customers could submit defects.  You can then limit who can access each desk. I would suggest just allowing users to submit both.

Additional information on configuring the customer portal permissions can be found here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/