Can we add new customer without sending them email for activation/set up password?

This question is in reference to Atlassian Documentation: Setting up service desk users

By default, everytime we add new customer (email address) to organization, JIRA sent activation email to set password to that customer.

How can we configure this behavior so that JIRA does not send activation link to email? We just want to use JIRA for our service desk agents only, but we still want to use correct email address for each customer.

Thank you in advance.

1 answer

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Gerry Tan Atlassian Team Nov 06, 2016

Yes: do not create the customer via User Management, but rather via JSD using any of following methods:

  • Raise a request button on the sidebar: type in the customer's email address (will create the customer account if it doesn't exist)
  • Invite the customer via the Customers page (<instance>/projects/<projectKey>/customers)

Beware that some notification email will still be sent: "admin has invited you to portal" and "request are created, we'll get back to you". The later can be turned off via notification settings

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