This question is in reference to Atlassian Documentation: Setting up service desk users
By default, everytime we add new customer (email address) to organization, JIRA sent activation email to set password to that customer.
How can we configure this behavior so that JIRA does not send activation link to email? We just want to use JIRA for our service desk agents only, but we still want to use correct email address for each customer.
Thank you in advance.
Yes: do not create the customer via User Management, but rather via JSD using any of following methods:
Beware that some notification email will still be sent: "admin has invited you to portal" and "request are created, we'll get back to you". The later can be turned off via notification settings
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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