Can we add/modify the permission of the project role in Jira Service Desk?

Hi, I want Customers to have an ability to raise request on behalf of other users and also add themselves as the watchers. I looked into the permission and it seems "Modify Reporter" permission is the one which helps in getting the "Raise this request on behalf of" option. I want this option to be enabled to Customers also. Any thoughts?

 

Thanks.

1 answer

1 accepted

0 vote

That's not really what Service Desk was designed for.  Customers are supposed to be simple individual customers.  Raising things on behalf of customers is an Agent function.

You can arrange your customers into organisations and share requests across organisations (I think that's only in Cloud and JSD 3.3), but there's no explicit "watch" function for customers

Thanks Nic for the details. The above makes sense. Always good to keep Customers simple individuals. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 13 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

37 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you