Can we add/modify the permission of the project role in Jira Service Desk?

Hi, I want Customers to have an ability to raise request on behalf of other users and also add themselves as the watchers. I looked into the permission and it seems "Modify Reporter" permission is the one which helps in getting the "Raise this request on behalf of" option. I want this option to be enabled to Customers also. Any thoughts?

 

Thanks.

1 answer

1 accepted

0 vote

That's not really what Service Desk was designed for.  Customers are supposed to be simple individual customers.  Raising things on behalf of customers is an Agent function.

You can arrange your customers into organisations and share requests across organisations (I think that's only in Cloud and JSD 3.3), but there's no explicit "watch" function for customers

Thanks Nic for the details. The above makes sense. Always good to keep Customers simple individuals. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

164 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you