Can we add comments to issues which are not readable by the project owner?


Customer is project owner in JIRA 

Issues are entered in JIRA by Customer.

We (software agency) are accessing the issues.

We (software agency) wants to add our own comments. These comments must not be seen by the project owner.

Why? We as a software agency, wants to discuss the  pro's and con's of certain solutions to issues without the peeking of the project owner.

Is there a way/workaround to achieve this kind of modus operandi?


3 answers

0 votes
Pedro Cora Atlassian Team Sep 29, 2015

You can add comments restricted to a specific group. Check the documentation on

Basically, you need to make sure the Project Owner is not inside the group. Then when you add the comment, set the comment visibility to just your group.

-- Pedro

You can restrict a comment to a particular role (say, "Developers") when you add the comment, you then just have to make sure the "Project Owner" isn't in the Developers role.  To set the security level of a comment, click on the open padlock icon under the comment field during add or edit.  That works for me, at least, and I'm not aware of any specific installation requirements to use that feature.

0 votes

Who owns the JIRA instance? If the project owner is a JIRA admin then there is nothing to stop them from adding themselves to whatever permissions that you try and restrict them from seeing.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,082 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot