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Can users still access JIRA after the account has been canceled?

Can users still access JIRA after the account has been canceled?

We are moving to a new bug tracking system and I want to know if our existing users (customers) would still be able to access JIRA after we cancel our account?

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Depends

If it's Cloud, then no, because the server will be shut down and deleted shortly after you cancelled.

If it's Server, then it's up to you - you can carry on running it for them if you want.

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Is there a way to convert from cloud to server?

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See https://confluence.atlassian.com/adminjiraserver071/migrating-from-jira-cloud-to-server-applications-802592270.html

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That is helpful. One question though. Would our customers who have access to JIRA now need new credentials if we migrated to server?

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Yes, you'll need to add them as users on to your server and allow them permissions to do things.

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Is there an easy way to import those users?

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Please have a look through the doc I referred to earlier.

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